Networked Service Innovation Process in the Production of a New Urban Area
نویسندگان
چکیده
When a newly completed urban area does not conform to the visions, this brings disappointment for the residents and losses for the service providers in the area. In order to specify process innovations required in urban development, we conceptualise new urban areas as service innovations, and compare urban development to new service development. We conclude that developing urban areas as a process of customer-oriented service development and production is likely to lead to the satisfaction of all stakeholders.
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